Introduction
GEMS user accounts can be disabled by Administrators. Disabled accounts can be restored by Administrators on the affected user's User Details page.
Re-enable a disabled user
In this scenario, GEMS user AlexWilliamson was disabled by another GEMS Administrator by mistake. As a GEMS Administrator, we now wish to restore her account.
1. From the Hub Toolbar, navigate to Admin> GEMS Administration> User Management.
2. The User Search page opens. Click the Advanced Search section across the top.
3. Ensure your criteria in the Criteria section will return disabled users. In this scenario, we will enter a criterion to return disabled users exclusively.
4. Click SEARCH.
5. Locate and click the disabled user's username. In this scenario, we will click AlexWilliamson.
6. The User Details page opens. Click EDIT.
7. Click the Account Disabled checkbox then select OK.
8. Click SAVE.
The user's account is now re-enabled. If your GEMS database uses passwords for logging in, a link to set a new password will be emailed to the user.
Please note: If your GEMS database uses single sign-on for logging in, no email is sent after the user is re-enabled. Administrators must notify the user that their account's access has been restored.