Introduction
To access GEMS, your organization's GEMS administrator will provide you with a URL to enter into your internet browser and a Client ID. Each user must also have a username and password to log in unless the database is using single sign-on.
If you are a GEMS Administrator who is interested in setting up single sign-on for your GEMS database, see this article.
Log in via the GEMS Login Page
The first GEMS page you see is the GEMS Login Page.
If logging in with a username and password...
1. Fill in the first three fields on the page:
Client ID - The name used for your organization on the website. This is given to you by your organization's GEMS Administrator and is not case-sensitive.
Username - The Username is given to you by your GEMS administrator. This field is not case-sensitive.
Password - The password field is case-sensitive. If you've forgotten your password, see Resetting Your Password.
2. Click Login.
3. If multi-factor authentication is enabled, enter the one-time passcode sent via email or SMS and click CONTINUE.
Please note: If you mistype your password too many times, GEMS will notify you via email that your account is temporarily locked and you cannot log in. To unlock your account, reset your password or contact your GEMS Administrator to unlock your account.
If logging in with single sign-on...
1. Locate the second Client ID field and enter the value provided by your GEMS Administrator.
2. Click Company Single Sign-On.
Please note: After logging in to GEMS with single sign-on using the method above, users can add a bookmark that allows them to bypass entering the Client ID. See Add a bookmark to bypass Client ID (SSO only) for more information.
Log out of GEMS
Once you have logged into GEMS, you will remain logged in until you log out using the Logout link in the User Menu that you access by clicking on your profile icon.
However, if you do not use GEMS actively for a period of time the system will display a session expiration warning message. If you do not extend the active session, GEMS will log you out five minutes after it displays the warning message.
If you choose to extend the session, you will remain logged in unless your session becomes inactive once again, at which point the expiration warning will be displayed again.
Session expiration is an optional feature. A GEMS Administrator can enable or disable the session timeout option under Admin> GEMS Settings> System Management> Options> General> Session Timeout Expiry Prompt. The amount of time between the warning and a forced logout, however, is defined when your GEMS database is created.
