To request a service from Computershare, choose the type of service, Managed Services or Registered Agent services, or use the Get in Touch button within the relevant tab of the Orders Hub to communicate service needs or an inquiry to Computershare's team by completing and submitting the Get in Touch form.
Computershare will then be notified of the request and contact the requestor to advise on their inquiry or the progress of the service requested.
Once the required service is selected, the entity for which the service is required can be specified.
Please note: Where in-built pricing is not currently available for an entity, a request for pricing may be submitted which will then be returned for approval.
Please note: To order a service that relates to more than one entity/jurisdiction, a service which not listed in the predefined options, or to make more complex requests (e.g., transactions with multiple steps), please use the Get in Touch feature and the Computershare team will contact the requestor to confirm details and assist with processing this.
For every “Get in Touch” inquiry there will be a notification with an inquiry number to track the request.
Please note: If your organization is signed up for Global Entity Management as a Service (Global Managed Services), for services and jurisdictions that do have in-built pricing and service details available, the following information will be presented once the jurisdiction and business entity have been specified:
Price
What the service includes
The estimated timescale for the service is expected to be completed upon receipt of all necessary information.
The information that will be required to complete the service.
To proceed with ordering the service, click the Order Now button.
Before an Order can be completed, the required information will be requested, and any supporting documents can be added.
All required information must be provided to ensure the requested service can be successfully carried out in the specified timeframe.
Please note: If the necessary documentation is not immediately available at the time of ordering, the requestor may still submit the order but should add a note referencing this and can then add this to the order at a later stage.
If required, supporting documentation can be uploaded by selecting the Add Document(s) button as in the figure above. Here new documents can be uploaded directly from a PC or an existing document from within GEMS can be attached.
Please note: Where it is required to add documents both from the PC and from GEMS, these must be done as separate steps (e.g., attaching those documents from a PC first, then repeating the process to add further documents from GEMS).
Once documentation is added, scroll down, and click on OK.
Once the required information has been added and supporting documentation has been attached, the Order can then be submitted by clicking the Sumit Order button.
An Order Confirmation screen will appear at this point with an Order ID and an email to be able to reach out to in case of any queries relating to the order. For how to check the status of an Order, see Viewing Order Status.
Please note: Where pricing is not available for a particular service, a request for pricing may be submitted. Once requested,
Computershare will review the request.
Computershare will confirm pricing via GEMS.
Once confirmed an email will be sent to the requestor informing them that the pricing is now available to review in GEMS.
The requestor may then review the Order in GEMS and Request the Order at the confirmed pricing or Cancel the Order if no longer required.
For more information on pricing requests please see – Requesting Pricing on Orders Where In-Built Pricing Is Not Yet Available.