Want to learn more about GEMS AI and get hands-on practice? Explore our free GEMS AI eLearning on GEMS Academy!
Introduction
GEMS AI is an exciting new collection of features which include artificial intelligence capabilities.
These capabilities are powered by third-party developed models that have not been exposed to any customer data to train the model but have been configured to understand the structure and workflows of GEMS and its databases. We are continuously developing these capabilities and working on new use cases as these AI models improve over time, all the while ensuring that client data is secure and segregated from training the underlying model.
How does GEMS AI work?
GEMS uses various off-the-shelf large language models (LLMs) from OpenAI hosted by Microsoft Azure in a region aligned with your GEMS server region. These models are trained on internal Computershare data.
Data security and safety
We understand how important data security is to our clients and our development process has been designed to continue to provide unrivalled privacy and security for your GEMS data.
GEMS AI safety is about what it is not. Client data is:
Not available to other customers.
Not available to OpenAI or other public models.
Not used to improve OpenAI models.
Not used to train, retrain, or improve Azure OpenAI Service foundation models.
Not used to improve any Microsoft or 3rd party products or services without your permission or instruction.
GEMS AI Security and Policy Provisions
Proprietary Development
GEMS AI interface code is developed exclusively by Computershare and does not incorporate third-party or open-source code.Model Usage
No public AI models are utilized within GEMS AI. All AI functionality leverages secure Azure OpenAI services operating under an opt-out configuration, with access restricted solely to GEMS.Client Data Handling
GEMS AI does not train on client data. Client data is not retained beyond temporary processing cache and is not used for any model training purposes.Public Model Restrictions
No GEMS AI usage, including client data processing, utilize public models.Regional Data Residency
AI services are deployed in regional instances to ensure data remains within the GEMS-hosted region in APAC, EMEA, Canada or the United StatesAccess Controls
GEMS AI adheres to existing GEMS permission structures and will not permit access to data restricted by established access levels.Monitoring and Logging
Computershare maintains logs of AI activity and has roles responsible for monitoring and reviewing outputs for hallucinations, errors, and potential abuse.Compliance and Certifications
Azure OpenAI services comply, where applicable, with industry standards and certifications, ensuring GEMS AI meets stringent security and privacy requirements.Transparency of AI Usage
GEMS AI is fully transparent regarding its presence. Users interacting with GEMS AI through chat or other features will receive clear notification that they are engaging with an AI system.Governance and Impact Assessment
Computershare’s governance framework mandates AI Impact Assessments prior to enabling any new GEMS AI features. An inventory of all AI capabilities developed is maintained.
FAQs
Will my data be used to train AI models?
No, Computershare and its subprocessors do not use customer data to train any models and have specific agreements in place to ensure that prohibit this.
Does GEMS AI respect my users' Access Levels?
Yes, GEMS AI will respect your existing user Access Levels. Any data or responses that are fed back from the chatbot or GEMS AI will be filtered to respect any data visibility or access requirements that have been set for the specific user.
Does GEMS AI process documents automatically using AI?
No, documents workflows are only performed at the point the user selects to use the feature within GEMS. Documents will not be processed unless a user has expressly used the functionality and selected or provided a document or text.
Does GEMS AI retain copies of the documents / text I process using the document workflows?
No, AI document output is not retained. All documents which are processed by AI are retained for a 48 hour period for abuse monitoring purposes.
How do I access GEMS AI?
The GEMS AI Assistant is located at the bottom right of your GEMS workspace.
